Refund policy
CANCELLATION & REFUND POLICY
Electrent is committed to delivering premium power backup solutions within 5-7 business days from order confirmation. Our products undergo rigorous quality testing to ensure they meet the highest standards of performance and reliability.
Our products are delivered through our delivery partners across India, minimising the risk of damage during transit. However, if you encounter any issues with your power backup system, our dedicated support team is ready to assist you immediately.
Contact our customer care on call/Whatsapp at +917357121111 with your order reference number.
Order Cancellation
- Cancellation Window: Orders can be cancelled free of charge until they enter the dispatch phase from our fulfillment center.
- Post-Dispatch Cancellation: Once your order is out for delivery, cancellation requests will incur a handling fee of 10% of the total order value to cover logistics and processing costs.
Cancellation Process:
- Call/WhatsApp on our helpline at +917357121111 during business hours (10 AM - 7 PM)
- Include complete order details and reason for cancellation
Company-Initiated Cancellations:
Electrent reserves the right to cancel orders in cases of:
- Pricing errors or technical specification mistakes on our platform
- Incomplete delivery information or unreachable contact details
- Stock unavailability due to unexpected demand
- Delivery location beyond our current service network
Product Returns
- Return Eligibility: Products can be returned only at the time of delivery before installation. Post-installation returns are not accepted due to the technical nature of power backup systems.
- Return Window: Immediate return at delivery or within 24 hours of delivery for unused, unopened products only.
Return Conditions:
- Product must remain in original packaging with all accessories
- All safety seals and warranty stickers must be intact
- No signs of usage, installation attempts, or physical damage
- Complete documentation including invoice, warranty card, and user manual
Return Process:
- Call/Whatsapp at +917357121111
- Provide clear photographs of the product and packaging showing any defects
- Our team will arrange collection within 72 hours of approval
Product Replacement
- Replacement Period: Up to 7 days from delivery date for eligible cases.
- Replacement Scenarios: Wrong product delivered (different model, capacity, or specifications)
Replacement Requirements:
- All original components, packaging, and documentation must be available
- Product should be in unused condition with intact serial numbers
- Manufacturing seals and quality control stickers must not be tampered
- Battery terminals and connection ports should be untouched
Non-Replaceable Conditions:
- Request made beyond the 7-day replacement window
- Evidence of installation attempts or electrical connections made
- Missing original packaging, accessories, or documentation
- Physical damage caused after delivery
- Serial number removal, alteration, or damage
- Normal wear from handling during inspection
Replacement Process:
- Request Submission: Call us at +917357121111
- Product Collection: Our logistics partner will collect the product from your location within 48 hours of request approval. Ensure proper packaging for safe transit.
- Quality Assessment: Our technical team conducts a comprehensive evaluation at our facility. Replacement approval depends on meeting all eligibility criteria.
- Resolution: Approved replacements ship within 5-7 business days. If replacement isn't feasible, we'll process a full refund within 10 business days.
Refund Timeline:
- Digital payments (UPI/Cards/Net Banking): 5-7 business days
- Bank transfers and cheques: 7-10 business days
- For offline payment methods, provide a cancelled cheque or bank details (Account holder name, Account number, Bank name, Branch IFSC code)